Bike companies all have their own reputations. Trek has always been known for its outstanding customer support. I realized this week that its not just their main office, but also the Trek franchise stores.
I planned my trip to Florida with the Trek in mind. I wanted to get the new bike on the road before racing Oceanside. Well, since I ordered an Equinox and not a TTX, my frame came in a little bit late. I got the call that the bike was ready to ship on Friday, after already arriving in Florida. I knew I needed to have the bike shipped here so I could still ride it, but how on earth was I going to fit this bike, which is a different size and shape than the one I was already riding??? On a whim, I walked up to the Trek store and asked for some information. I figured all I really NEEDED was a trainer to set up the bike and maybe I could fumble my way through the fitting if I could have the Cervelo set up next to it. They gave me the email address of the owner, so I sent him a quick email to see if I could use their shop after the bike arrived. I am not exaggerating- I got a reply 2 minutes later! Not only could I fit my bike in their shop, but he had me set up an appointment with their best fitter.
Yesterday, less than a day after receiving the bike I spent 4 hours at the shop going through every aspect of the fit of the Trek. We had to swap out the stem, cut the bars, and make dozens of minute adjustments. I picked up my bike today and spent 32 miles tucked in the aero position of the new bike, enjoying every second of it!
Here is the Beautiful Little Miss Bigwheels, fresh off the press!
And here are the wonderful people who helped me- Joesph Du Bois and Alex Saputo of Trek Naples/Estero Thanks so much, guys! You're the best. If anyone out there finds their way to South Florida, stop by their shop and say hi!
And the obligatory riding pics
I love my new bike!
1 day ago